Streamlining Returns for Quality Issues, Wrong Items, and Manufacturing Defects
Not every order goes perfectly.fair compensation or replacements
Common Reasons for Return Approval
- Failed Quality Control (QC):
- Incorrect Items Received:
- Factory Defects:
- Incorrect Items Received:
Step-by-Step Return Process
Step 1: Submit a Return Request
Log into your LoongBuy account, navigate to "My Orders," and select the specific item. Click "Request Return" and clearly state the reason (e.g., "Failed QC," "Wrong Item," "Factory Defect"). Providing clear photos or videos as evidence significantly speeds up the process.
Step 2: Request Review by LoongBuy Team
Our dedicated support team will review your request and the provided evidence typically within 24-48 business hours. We may contact you for additional information if needed.
Step 3: Approval & Solution Options
Once approved, we will present you with the available resolution options:
- Full Refund:
- Replacement:
- Partial Refund:
- Replacement:
Step 4: Shipping the Item (If Required)
For replacements or full returns, we will provide you with a pre-paid shipping label and instructions on where to send the item. Please do not ship the item back before receiving our official approval and instructions.
Step 5: Compensation Completion
After we process the returned item (for refunds) or dispatch the replacement, the transaction is finalized. Refunds are processed immediately and may take 5-10 business days to appear in your account, depending on your payment provider.
Tips for an Efficient Return Experience
- Document Everything:
- Act Quickly:
- Be Descriptive:
- Check Our FAQ:
- Act Quickly:
Our Commitment to Fairness
LoongBuy is committed to protecting your consumer rights. Our transparent return policy is designed to ensure you shop with confidence. We act as a mediator between you and the supplier to guarantee a fair outcome, whether it's a refund, replacement, or compensation. Customer satisfaction is our ultimate priority.